Large Retailer Boosts Customer Satisfaction by Accelerating Order Fulfillment

Process and system improvements are drastically reducing order fulfillment times, increasing payment settlements and enhancing customer experience

Project Overview


United States




  • Lack of real-time visibility into customer transactions
  • Inability to quickly process orders across 1,000 stores
  • No buy online, pick up in-store capabilities


  • Reduced order fulfillment from weeks to just 3 days
  • Improved payment settlement by 56X
  • Ability to process 800K+ orders per day on peak days

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Learn how Bristlecone helped a North American retailer improve customer experience by enabling omnichannel commerce and accelerating order fulfillment, even on peak holiday shopping days.