Global Home Appliance Manufacturer Defines Best-in-Class Last-Mile Operations

Comprehensive assessment helped identify current process, technology and integration gaps hampering operational efficiency and last-mile visibility.

Project Overview

Region

Sweden

Industry

Consumer Durables

Challenges

  • Process non-compliance and lack of standardization
  • Integration failure due to master data inconsistency
  • Limited technical capabilities of carriers

Results

  • Identified gaps in process, integration and technology
  • Improved customer experience with order tracking
  • Built a scalable last-mile solution for the D2C business

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Learn how Bristlecone’s comprehensive process and technology assessment helped this home appliance manufacturer improve last-mile operational visibility and customer experience.