Global Healthcare Leader Increases Service Levels to 96.5% with New Supply Chain Planning Solution

Advanced planning system reduces backorders to <0.5% and enhances on-time delivery to 94%, transforming global supply chain performance.

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Project Overview

Region

USA

Industry

Healthcare

Challenges

  • High backorder rates impacting service levels
  • Operational inefficiencies across distribution centers
  • Maintaining DIOH with increased inventory

Results

  • 96.5% service level achieved with backorders <0.5%
  • 83% operational efficiency across distribution centers
  • 94% on-time delivery shipping performance

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Learn how a global healthcare leader leveraged an advanced planning system to increase service levels to 96.5%, boost operational efficiency to 83%, and ensure 94% on-time delivery across distribution centers — all while maintaining optimal inventory levels.